OUR QUALITY PROMISES – TO ENSURE YOU ALWAYS RECEIVE THE BEST
Frank Dudley Limited believe in always providing quality to our customers. We’d like to set a list of promises that will guarantee that you receive excellent customer service and the very best products.
We promise to:
- Always supply high-quality products and services to our world-class customer base.
- Operate and maintain a Quality Management System that satisfies the requirements of TS 16949.
- Review and continuously improve our Quality Management System, and the effectiveness and efficiency of our processes enabling us to deliver our business objectives.
- Promote a right first time culture, with the philosophy of defect prevention and reduction of waste within the organisation and our supplier base.
- Build strong relationships with our supplier base, which is vital for future business growth and development.
We will achieve these quality promises by investing in our employees, who are fundamental to the success of our business. We ensure that they have the expertise, skills and competence to carry out their respective duties through ongoing people development and staff training.
Here at Frank Dudley Limited, we recognise that our suppliers play a key part in the success of our business. We will develop our suppliers to incorporate the requirements of TS 16949 – ISO 9001 within their quality management systems.